Returns & refunds

Last updated: October 22, 2026

We want you to be happy with what you order from Verso. Because our products are shipped to you directly by our fulfillment partners, this policy explains exactly what we can and can't do. Questions? Email pokonmarketing@gmail.com.

Damaged, defective, wrong or missing items

If your order arrives damaged, doesn't work, isn't what you ordered, or is missing an item, email us within 14 days of delivery with:

  • your order number;
  • clear photos of the item, the original packaging and the shipping label;
  • for an item that doesn't work, a short video showing the problem;
  • for a wrong item, a note of what's different (for example the color, size or model).

Once we've reviewed your claim, we'll send a replacement or refund you to your original payment method. In most cases you won't need to send anything back.

Damage to the outer packaging alone, where the product itself is intact and works, isn't covered.

Change of mind

We can't accept returns or exchanges for change of mind, or for an item that was ordered in the wrong color, size or style. Our fulfillment partners can't take items back into stock, so please check product details before you order. If you're unsure about something, email us before buying and we'll help.

Late or lost orders

If your tracking shows no updates for 45 days after your order shipped, contact us and we'll send a replacement or issue a refund. If tracking shows your order as delivered but you haven't received it, please check with neighbors and your local carrier first. We may need a written non-delivery confirmation from the carrier before we can replace or refund a delivered order.

Cancellations

To cancel, email us as soon as possible with your order number. If your order hasn't been processed or shipped yet, we'll cancel it and refund you in full. Once an order has shipped, it can't be canceled.

Time limits

All claims must be made within the time limits above, and no later than 90 days after the date of purchase.

Refund timing

Approved refunds go back to your original payment method. Depending on your bank or card provider, it can take 5–10 business days for the refund to appear.