Shipping

Last updated: October 22, 2026

Where we ship

We currently ship to addresses in the United States only.

Processing time

Orders are prepared and handed to the carrier within 1–3 business days (Monday to Friday, excluding holidays). During busy periods, such as the holiday season, processing can take up to 5 business days.

Delivery time

Our products are shipped directly to you by our fulfillment partners. Most items ship from our partners' overseas warehouses and arrive about 10–15 business days after processing. Items stocked in U.S. warehouses usually arrive in about 3–5 business days after processing. These are estimates, not guarantees, and delivery can take longer during holidays or because of carrier and customs delays.

If you order several items, they may ship from different locations and arrive in separate packages.

Shipping costs

Standard shipping is free on every order to a US address, with no minimum order. We offer one shipping speed, standard; express shipping isn't available.

Tracking

When your order ships, we'll email you a shipping confirmation with a tracking number. Tracking information usually becomes available within 3 business days of shipping, and updates can pause for a few days while a package is in transit or clearing customs.

Address accuracy

Please check your shipping address carefully at checkout. If you spot a mistake, email us right away; we can only change an address before the order ships. We aren't responsible for orders sent to an incorrect address entered at checkout.

Late, lost or damaged orders

See our Returns & refunds page for what to do if your order is late, lost, damaged or incorrect.

Questions

Email pokonmarketing@gmail.com with your order number.